FAQs

Q: What is your return policy?
A: Our return policy lasts 30 days from the date your order was delivered. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.

Q: Do you refund sale items?
A: No, only regular-priced items are eligible for refunds.

Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation email once your order ships.

Q: When will my order be delivered?
A: Orders typically ship within 1–2 business days. Delivery times depend on the carrier and location. During busy periods, shipments may take longer.

Q: Which carriers do you use?
A: We ship with reputable carriers such as UPS, FedEx, and USPS.

Q: Will I get tracking information?
A: Yes, you’ll receive a Shipment Confirmation email with tracking details. The tracking number will be active within 24 hours.

Q: Is my payment secure?
A: Yes, we use a secure payment system to ensure your information is protected.